What do I need to begin with Pawzler?

Every Pawzler setup starts with a Base. Pawzles cannot function without one — they must be clipped into the Base to stay in place during play.

How does Pawzler difficulty work?

Pawzler uses three difficulty levels. Level 1 includes Onix, Oli, Terra, and Zhu with simple sliding and pushing mechanics. Level 2 includes Zoey, Peach, Nai, and Kaya with lifting, blocking, and lever mechanics. Level 3 includes Sela, Maya, Bunny, Piper, and Louvre with multi-step mechanisms requiring sequencing.

Which Pawzler set should I start with?

The Beginner Set suits dogs new to puzzle toys. The Rainbow or Smarty Set suits dogs with some experience. The Genius Set is for experienced puzzle solvers only and is not recommended as a first puzzle.

Can I mix Pawzles from different sets?

Yes. All Pawzles are compatible with all Bases regardless of difficulty level or which set they came from.

Can I connect multiple Pawzler Bases together?

Yes. Larger Pawzles including Terra, Oli, Zhu, Kaya, Piper, Bunny, and Louvre can be used to link two Bases together, extending the overall puzzle footprint.

How do I clean Pawzler?

Detach all Pawzles from the Base before cleaning. Hand wash in warm water with a pet-friendly washing liquid, soaking for about ten minutes. Or place on the top rack of a dishwasher. For a quick clean after each session, wipe down with unscented pet-friendly wipes.

What is Pawzler made from?

Pawzler is made from food-safe, BPA-free, phthalate-free plastic with smooth edges and no sharp parts. Designed and manufactured in Lithuania to EU and US FDA food-safety standards.

Where can I buy Pawzler in Singapore?

Pawzler is distributed exclusively in Singapore by Woof Living. In store at Wheelock Place, 501 Orchard Road #01-K3, next to Marks and Spencer Cafe. Online at woofliving.com.

Is Pawzler suitable for cats and other animals?

Yes. Pawzler is suitable for dogs, cats, and small animals including rabbits, guinea pigs, and hamsters of all ages and sizes.

My dog is chewing the Pawzles — what should I do?

End the session immediately and remove the puzzle. Do not return it until your dog is calm. Pawzler is an enrichment toy, not a chew toy. Pieces damaged through chewing are not covered under warranty.

Shipping Policy

SINGAPORE DELIVERY

We offer complimentary shipping within Singapore on all orders above SGD$49. Orders below SGD$49 will incur a shipping fee calculated at checkout.

Orders are typically delivered within 1–3 business days, excluding weekends and public holidays. You will receive a tracking notification via email once your order has been dispatched.

Please ensure your delivery address is complete and accurate, including unit number and postal code. We are unable to redirect orders once they have been dispatched.

FROZEN FOOD DELIVERY

Frozen food orders are delivered separately from non-frozen items to ensure proper cold-chain handling.

Each frozen food product has its own minimum order requirement for complimentary delivery. These minimums are indicated on the respective product pages. Frozen orders that do not meet the minimum will incur a SGD$20 delivery fee.

We require at least 12 hours' notice ahead of your chosen delivery day and time slot. Frozen deliveries are not available on public holidays or the eve of public holidays.

INTERNATIONAL SHIPPING

We ship internationally on a case-by-case basis. Shipping rates and delivery timeframes vary depending on the destination country, order weight, and product type.

Please note that all edible products, including raw food, gently cooked meals, freeze-dried food, broth, treats, and supplements, are not available for international shipping.

For international orders, please contact us before placing your order so we can confirm availability, shipping cost, and estimated delivery time.

Contact us
WhatsApp: +65 8533 5380
Email: hello@woofliving.com

Please note that international orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.

ORDER PROCESSING

Orders are processed daily during our operating hours (11am–7pm, GMT+8). Orders placed after 7pm or on public holidays will be processed the following business day.

If an item in your order is temporarily out of stock, we will contact you to arrange a partial shipment or a revised delivery timeline.