Woof Living does not have a physical store which you can visit but the good news is, you can shop with us anytime from anywhere. Our e-store is open 24 hours a day, 7 days a week.
Customer Service is also available daily from 10:00hrs to 20:00hrs (GMT+8). You can reach us on:
Call/WhatsApp: +65 8533 5380
Delivery & Shipping
Our business is based in Singapore and delivery within Singapore is always with compliments.
All orders received by 15:00hrs (GMT+8) will be sent out on the same day.
Depending on the physical size of your merchandise, we are currently using 2 modes of delivery:
1) Singpost Smartpac box (to reduce our carbon footprint whenever possible!) which will be delivered to your letterbox within 2 to 3 days. As long as your merchandise is able to fit comfortably in the Smartpac box, we will engage this mode of delivery.
2) Pickupp courier which will be delivered to your doorstep within 24 hours from the time of order.
Kindly note that Woof Living will not be responsible for items lost, stolen or damaged, if you have requested for your order to be left at the doorstep, riser or in any other location when you are unable to receive the delivery.
Yes, you will receive the tracking number if your order is delivered in a SmartPac box. It will arrive in your mail box.
If your order is delivered by Pickupp courier, you will be notified via SMS of the estimated delivery time, delivery person's contact number, delivery status and when the delivery is completed.
International shipping is possible upon request. Kindly email us at firstname.lastname@example.org the products you wish to purchase and we will come back to you with an exact shipping cost. We use DHL and Fedex for all international shipping.
All orders received before 15:00hrs (GMT+8) will be processed on the same day. Depending on where you wish your order to, DHL and Fedex deliver between 2 to 5 days, without custom delay, delays due to natural disasters or worldwide pandemic which are out of our control. DHL and Fedex will communicate via email on the date of your package arrival. Unless you opt to purchase additional insurance for your order, Woof Living will not be responsible for items lost, stolen or damaged in the delivery process.
You will be pleased to know that all orders will be packed with our beautiful eco-friendly tissue paper, signature canvas drawstring bag or tote bag, with compliments. The size of the product(s) will determine the choice of bag used at our discretion.
Exchange & Refund
We practice a strict no exchange and refund policy. Exchange is only possible In the event when we have sent you the wrong order by mistake. If the item(s) you wanted is/are no longer available, we will provide a refund accordingly.
We apologise for the mistake and inconvenience caused. Please notify us at email@example.com by quoting your invoice number, your name and the incorrect merchandise with accompanying photo received within 24 hours of receipt. Please do not return the incorrect merchandise without first informing us. If the item(s) you want is/are unavailable, we will refund you the full amount.
We practice a strict no exchange and refund policy. Exchange is possible In the event if we have sent you the wrong order by mistake. If the item(s) you wanted is/are no longer available, we will provide a refund accordingly.
Order & Payment
We accept all major credit cards, debit cards, Apple Pay, PayPal balances and all other default payment modes available on Shopify.
Please make sure that you have added our email address to your email safe list. Check your junk and spam mail folder to see if your email server filtered your order confirmation by mistake.
If you still do not receive any order confirmation, please reach us through:
Call/WhatsApp: +65 8533 5380
Kindly note that Customer Service is only available between 10:00hrs to 20:00hrs (GMT+8).
You may write in to us at firstname.lastname@example.org with the requested item(s) name and brand. We will let you know if a pre-order is possible and when you can expect the product to be back in stock, if any.
Please note that cancellation is not allowed as all orders are deemed final upon successful checkout. We practice a strict no exchange and refund policy.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and other default Shopify payment modes), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
[Re: Privacy Compliance Officer]
Woof Living Pte Ltd, 1 Coleman Street #10-06 The Adelphi, Singapore 179803
We are open to selective wholesale partnerships based upon matching operating philosophies. Please fill up the Wholesale Application Form if you feel that your company may align nicely with Woof Living.