What do I need to begin with Pawzler?

Every Pawzler setup starts with a Base. Pawzles cannot function without one — they must be clipped into the Base to stay in place during play.

How does Pawzler difficulty work?

Pawzler uses three difficulty levels. Level 1 includes Onix, Oli, Terra, and Zhu with simple sliding and pushing mechanics. Level 2 includes Zoey, Peach, Nai, and Kaya with lifting, blocking, and lever mechanics. Level 3 includes Sela, Maya, Bunny, Piper, and Louvre with multi-step mechanisms requiring sequencing.

Which Pawzler set should I start with?

The Beginner Set suits dogs new to puzzle toys. The Rainbow or Smarty Set suits dogs with some experience. The Genius Set is for experienced puzzle solvers only and is not recommended as a first puzzle.

Can I mix Pawzles from different sets?

Yes. All Pawzles are compatible with all Bases regardless of difficulty level or which set they came from.

Can I connect multiple Pawzler Bases together?

Yes. Larger Pawzles including Terra, Oli, Zhu, Kaya, Piper, Bunny, and Louvre can be used to link two Bases together, extending the overall puzzle footprint.

How do I clean Pawzler?

Detach all Pawzles from the Base before cleaning. Hand wash in warm water with a pet-friendly washing liquid, soaking for about ten minutes. Or place on the top rack of a dishwasher. For a quick clean after each session, wipe down with unscented pet-friendly wipes.

What is Pawzler made from?

Pawzler is made from food-safe, BPA-free, phthalate-free plastic with smooth edges and no sharp parts. Designed and manufactured in Lithuania to EU and US FDA food-safety standards.

Where can I buy Pawzler in Singapore?

Pawzler is distributed exclusively in Singapore by Woof Living. In store at Wheelock Place, 501 Orchard Road #01-K3, next to Marks and Spencer Cafe. Online at woofliving.com.

Is Pawzler suitable for cats and other animals?

Yes. Pawzler is suitable for dogs, cats, and small animals including rabbits, guinea pigs, and hamsters of all ages and sizes.

My dog is chewing the Pawzles — what should I do?

End the session immediately and remove the puzzle. Do not return it until your dog is calm. Pawzler is an enrichment toy, not a chew toy. Pieces damaged through chewing are not covered under warranty.

Returns Policy

EXCHANGE POLICY

We offer exchanges for non-edible products only. Exchanges must be made in person at our physical store within 3 days from your date of purchase.

To be eligible for an exchange, your item must be:

— In its original, unused condition
— With all tags attached
— In its original packaging

You will also need to present your order confirmation or proof of purchase.

If the exchanged item is of lower value than the original, no refund will be given for the difference.

NON-EXCHANGEABLE ITEMS

The following items are not eligible for exchange:

— All edible products (food, treats, supplements)
— Items that have been opened, used, or removed from original packaging
— Items returned after 3 days from the date of purchase
— e-Gift Cards

REFUNDS

We do not offer refunds. All sales are final.

ONLINE ORDERS

For online purchases, you will need to bring the item to our physical store for exchange. Items sent back to us without prior arrangement will not be accepted.

If you purchased online and wish to exchange, please contact us first so we can confirm eligibility and arrange the exchange before you visit.

Contact us
WhatsApp: +65 8533 5380
Email: hello@woofliving.com

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the item and packaging. We will arrange a replacement at no additional cost.

Woof Living
Wheelock Place, 501 Orchard Road, #01-K3, Singapore 238880
Open daily, 11am–7pm (GMT+8)